In a move to provide best facilities to customers and to enhance the billing and other related facilities in the Garhwal and Kumaon divisions of the State, Uttarakhand Power Corporation limited (UPCl) Managing Director SS Yadav convened meeting with the executive engineers, assistant engineers, junior engineers, billing clerks, field staff, lineman and officer in-charge of sub-stations in Dehradun on Saturday.
“A customer is the most important visitor on our premises. He is not dependent on us. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so”, he said, and further urged from the staff to work round the clock for achieving the status of “A” category from the “C” category.
Yadav also said that if every staff gives its optimum service then the department would be surely listed among the best five companies in the near future. “This will not only help us to earn more revenue but also help the department to provide cheaper electricity to its customers,” he revered, adding that the field staff and billing clerks should patiently handle the customers and they should also take effective steps for redressing the grievances of customers.
While highlighting about the achievements, Yadav said that the department has been continuously providing electricity to its customers across the State despite the fact that department also faced the brunt of natural calamities that struck Uttarakhand in June, last year. He also advised the staff of the department to have “Service with Smile” attitude for easing out the problems of customers.
He also advised staff to take ample of effective steps for curtailing line loss from 19 to 12 by the end of current financial year. Yadav also stressed that the department is committed for redressing the grievances of not only customers but also its staff and also ensured that strict instructions have been regularly given to grievance cell for redressing the grievances of complainant.
During the meeting, Yadav also got information on outstanding billed amount, line loss, meter connection, shutdown etc. He also gave series of advice to staff for improving facilities in the Garhwal and Kumaon divisions of the state. He also said that strict departmental action would be surely taken against those who fail to perform as per the required standards.
General Manager (Garhwal) SK Jain, Deputy General Manager (Garhwal) Sayeed Ahmed, Deputy General Manager (Urban) Rajendra Singh Barfal, Deputy General Manager (Rural) Rajneesh Agarwal.