People in Udham Singh Nagar may now register their grievances even from their homes on phone number-- 9208009000.
After dialing the call centre number, the complainants have to press 1 for the Rudrapur tehsil, 2 for the Kashipur tehsil, 3 for the Kichha tehsil, 4 for the Sitarganj tehsil, 5 for the Khatima tehsil, 6 for the Bazpur tehsil, 7 for the Jaspur tehsil and 8 for the Gadarpur tehsil, said the officials.
Subsequently, the complainants have to select the department concerned by pressing 1 for the revenue department, 2 for the health department, 3 for food and civil supply, 4 for the peyjal department, 5 for the electricity department, 6 for the rural development department, 7 for the education department, 8 for the social welfare department, 9 for jal sasthan, 10 for the police department , 11 for the irrigation department, 12 for the PWD and 13 for the disaster management department, further said the Udham Singh Nagar district administration.
Then the complainants have to register their complaints with the department concerned, maintained the officials. On successful registration of the complaint, the same would be sent to the head of the department concerned and to the office of the District Magistrate for actions, they added.
As many as 300 people at a time may register their complaints under this grievance redressal system. The telephonic grievance redressal service will work on all the seven days of the week, added the officials concerned.
This is an effort to ease inconvenience to the citizens and to establish a kind of link with them, further said the officials concerned.
This grievance redressal system has been named as 'zila adhikari jan samvad' service , added the officials concerned.