World famous Dabbawalas of Mumbai shared their legendary management skills with the students of University of Petroleum and Energy Studies (UPES) on Friday.
They interacted with the students of MBA programme during the ongoing Monsoon Magic Mania “M Cube-17”.
The designated speaker of Mumbai Dabbawala, Arvind Talekar accompanied by Balu Kachar Balerao (Dabbawala representative) explained the minute details of organization and said that three basic principle of ‘Time Management’, ‘Discipline’ and ‘Motivation’ are behind the success of the organisation consisting of 5000 dabbawalas. He disclosed that the organisation has been successfully distributing four lakh food Tiffin’s across a 60 square kilometer area of Mumbai on a daily basis. The Tiffin delivery is precise and always on time without any default.
While elucidating the entire supply chain network of the dabbawallas, Talekar went into minute details of how the lunch boxes are marked in several ways that includes abbreviations for collection points, color code for starting station, number for destination station, markings for handling dabbawalas at destination, building and floor where they are delivered.
Explaining the importance of discipline in any organization he said that there is no hierarchy in the 5000 strong organization and everyone gets paid equally. The organization enforces discipline too as the maximum number of mistakes allowed to a person is two. In third mistake the person is removed from the system, he informed. To maintain efficiency fines are imposed for alcohol and tobacco consumption, absenteeism and dabbawala not wearing trademark uniform.
later director of College of Management Studies, Dr Dayanand Pandey thanked Talekar and Balerao for taking out time to share their experiences with students who were on the verge starting their management education.