lack of co-ordination among the internal departments has made the residents to raise their eyebrows for the last one month.
The residents lamented that the department concerned has imposed penalty on outstanding dues on potable water bills, which were pending in the last financial year.
However, department officials claimed that the rectification would be done to redress the grievances of the residents. Residents from the different localities have started complaining of the exaggerated potable water bills.
The department has imposed five per cent on the total outstanding billed amount.
However, well established sources revealed that the Jal Sansthan has decided to impose five per cent penalty on the outstanding bills in order to increase the revenue.
It is to be noted that the decision is to be imposed from the current financial year but shockingly, the department has also imposed penalty on those consumers, who fail to clear their outstanding potable water bills in the last financial year.
Sources confirmed that the couple of residents also staged protest at the office after receiving the exaggerated potable water bills which include the penalty also.
Besides, the department had also imposed penalty on potable water bills, which are due for the last two years. Shockingly, one of the residents from Saraswati Vihar, Mahendra lamented on the imposing of penalty on the outstanding potable water bill, which was outstanding in the last financial year, whereas Doon Vihar resident, Jayant also shared same plight and said that department has imposed penalty of Rs 1,500 against the billed amount of Rs 1,500 only.
One of the department sources from Jal Sansthan said that instructions were already issued to the billing and account departments to rectify the potable water bills.
He said that the outstanding surcharges would be imposed on only those customers, who fail to clear the bills well before the due time. He further told the department has been receiving such complaints and the residents can rectify their potable water bills to the respective zones.
He stressed that strict departmental action would be surely taken against those consumers, who fail to clear the outstanding potable water bills well before the due date.