A total of 278 public complaints were received in the Complaints Redressal Cell (CRC) in the last two weeks of which 40 were were addressed by the district officers concerned, said Dehradun district magistrate Chandresh Kumar Yadav on Saturday.
He expressed disappointments at slow pace of grievance redressal by the department concerned. He further said that the heads of various departments have been strictly instructed to address public complaints received in the CRC without delay.Moreover, he said that the administration will also take cognisance of media reports related to public concerns and officers have been told to take measures for the redressal of such public complaints within fixed time frame.
DM Yadav said, “In order to redress public grievances, CRC has been established at collectorate on June 27. People belonging to any parts of the district can lodge their compliant by dialing 0135-2726066 and toll free number 1077 and such complaints will be forwarded to the department concerned.”
He said that a total of 287 complaints including 60 from Municipal Corporation; 54 from Jal Sansthan; 16 from power department; 20 from Public Works Department, four from district food and civil supply; three each from irrigation and health departments; two from social welfare department, one each from excise and mining departments were received sinceJune27 in CRC.