With customers complaining increasingly that their complaints regarding BSNl service are not being addressed rightly, BSNl officials said they are always ready to address them.
A BSNl user from Dalanwala in Dehradun said the BSNl officials are not connecting them with the helpline workers when they come to lodge complaints. “Service is dismal and moreover, the complaint redressal system is also erratic. We are suffering with the BSNl authority doing nothing to ensure that our complaints are duly addressed,” he said.
However, BSNl officials say they are always responsive to the customers’ complaints.
Quizzed over things allegedly running erratic, Dehradun AGM (commercial), Bharat Sanchar Nigam ltd (BSNl) R S Kathait claimed on Thursday that if the customers call on the toll free number 1800 345 1500 the response is instant. “The customers should call on this helpline number which is toll free and we will connect them to the respective departments as per their problems,” he said. He further said there is another helpline number 2625600. “If anyone calls on this number the officer concerned would solve any of the problems related to Broadband, landline and other BSNl related services,” he assured.
Another BSNl officer Balak Ram Jamoliya said they have a separate counter – number 9-to answer any type of enquiries. “We are ready to help our customers,” he said.
He also informed about the BSNl Broadband plans for the rural areas, saying that BSNl is offering free unlimited fixed land line calls
to all the customers having landline and mobile phones across the country between 9pm to 7 am.