Himachal Chief Minister Jai Ram Thakur on Monday launched Mukhya Mantri Seva Sankalp Helpline 1100 for the speedy and time bound redressal of public grievances by effective use of latest technologies.
"The main focus of the state government from the day of assuming office was to ensure that the issues, problems and grievances of the general public were redressed at the earliest and in a time bound manner," he said, adding that the State Government also launched Jan Manch for the redressal of the Public grievances.
Thakur said that over 35,000 public grievances have been redressed in the Jan Manch and now going a step forward, the State Government has started this helpline to ensure that the people would not require to even to go to Jan Manch for redressal of their grievances.
"Best practices of the helpline, functioning in other three States have been adopted by the State Information Technology Department so that the Helpline of the State emerges as the best helpline of the Country, the chief minister said, adding that the people of the State would now be able to register their complaints online and also monitor the progress with a click.
He said that as many as 56 departments of the State has been involved in this helpline by geo-mapping and geo-tagging. This would also help in making the whole procedure paperless and lessen the footfall in Government offices, he added.
Thakur said the State Government would also welcome healthy and constructive suggestions and compile them so that they could be used for betterment of the State. He said that he would himself regularly monitor the progress of Helpline as well as Jan Manch, adding that the helpline would supplement the effectiveness and usefulness of the Jan Manch. "All the members of the Helpline should be very courteous and polite to the complainants so that they could comfortably and easily register their complaints," he said.
"The 1100 number should be popularised in such a way that it becomes a familiar number with each and every household of the State so that people could derive maximum benefits from the programme," the chief minister said.