After the launch of the toll free — 1905 helpline, Punjab Deputy Chief Minister Sukhbir Badal on Tuesday launched 1905 web portal and mobile application for people of the State to register their grievances online besides tracking complaint status and giving feedback.
The Deputy CM also launched the service of welcome SMS by the Government of Punjab to the out circle mobile subscribers entering into Punjab in association with Department of Telecommunications.
launching 1905 web portal and mobile application, Sukhbir said it would would provide single platform to the people to lodge their grievances regarding different departments of the State Government. He said that 1905 web portal has a special corner for senior citizens to lodge their grievances for better and effective monitoring of their grievances.
Two Deputy CM helpine services are already working in the State including 1905 toll free number and email service with email address ‘sukhbirsinghbadal@punjab.gov.in.’
Badal said that the manual system has been replaced by complete automation of processing of grievances. “Now every complainant would receive a SMS or email after the registration of grievance and system would provide provision for future tracking of complaint’s status. Timely updates would also be provided to each applicant through SMS or email,” he added.
The Deputy CM said that the web portal has provision of citizen feedback for all departmental helplines, Information about helplines of departments and web links of the concerned department’s grievance portal. He said that “mobile app 1905” contains all features of the 1905 web portal. “From receipt of grievances from citizens, receipt of reports from departments to final disposal of the grievance, all processes are system enabled”, he added.
Structured formats for registering grievances have been provided in portal and app for 10 departments and key areas in each department would be identified soon. Every department has a nodal officer in 1905 helpline system and the meeting of these officers would be held every month.
“Our aim is to have focussed receipt and timely redressal of grievances and it would help us in understanding the areas of Government departments from where grievances are originating. It would also lead to consequential governance reforms in those areas”, Badal added.