Punjab Government will soon set up Unified Citizen Service Delivery Centres (UCSDCs) in urban and rural areas of the State to provide more than 225 citizen-centric services under one roof. As many as 1,750 such centres will be set up in rural hamlets and 424 in urban areas, an official spokesperson of the State Government said on Sunday.
He said that these centres will help to provide citizen-centric services efficiently in a time bound manner across the State besides making a difference in the lives of rural populace.
“Punjab e-governance society would establish the centres and oversee their operations. Deputy Chief Minister Sukhbir Badal has directed that no Government department would establish any front-end service delivery centre in future since all the relating services would be rendered through UCSDCs,” he said.
“All departments have been directed to maintain back-end computerisation, including data digitisation, at their own… However, till the time back-end computerisation is under process, citizen services should be provided manually in existing manner as is being now done at Suwidha centres,” he said.
Spokesperson said that the Deputy Commissioners in all districts would be the nodal officers to steer the project in their respective jurisdictions, besides coordinating with local authorities, including local bodies, rural development and panchayats, other Government departments and agencies.
He said that designs of these facilitation centers have been finalised along decent ambience, amenities vis-à-vis responsive manpower. Each cyber center would have information or help desk, display boards highlighting title of services, waiting room, cafeteria and efficient staff to assist rural as well as urban population. Deputy CM has asked Chief Secretary Sarvesh Kaushal to make these centres operational by the middle of next year so that rural population could get hassle-free needful services in minutes.