In a unique police-public initiative, the Ropar Police on Sunday launched ‘Police at Doorsteps’ program to address the complaints with petty issues on-the-spot through mutual understanding and satisfaction of both the parties.
Under the programme, the Police on Sunday organised 10 camps in Ropar district witnessing massive participation of 4000 people besides resolving 530 complaints. Both the parties, including complainant and the opposite side, came together in these camps for a mutually agreeable solution.
“District Police has started this monthly programme to ease the workload of petty complaints. It has been observed for the couple of months that petty complaints relating to minor issues take up lot of time, effort and man-hours of police personal and public alike,” said Ropar Senior Superintendent of Police (SSP) Swapan Sharma.
Based on management studies, such a campaign would bring healthy interaction between police and public on one hand besides easing the public harassment of coming to police office time and again for a single work on the other, he added.
Elaborating the program, the SSP said that the complaints received in the district police office and down the hierarchy to the police posts had been categorized based on offence types. “On the first Sunday of every month, both the complainant and the accused are called to the respective offices and the grievances of both are sorted out amicably and all this is done in a congenial atmosphere where the results have been extra ordinary,” he added.
The petty complaints were that of quarrels, domestic disputes, water sharing in fields and the like, said the SSP adding that generally such complaints take too much manpower, paper work, and the Police at Doorsteps programme helped hugely to save time and the issues were resolved at public’s convenience.