Punjabi NRIs will soon be just a click away from the redressal of their grievances. For, the Punjab is all set to become the first state in the country to setup a mechanism in the form of an interactive website for Punjabi Diaspora.
The website, to be launched by end of next month, would redress the grievances and various other issues pertaining to large Punjabi Diaspora settled in every nook and corner of the world.
State NRI Affairs Minister Bikram Singh Majithia, while presiding over a high level meeting of NRIs Department, directed the department to launch an interactive website as per the decision taken during non-resident Punjabis Sammelan held in January this year.
The Minister pointed out that keeping in view the fast pace of life and busy schedule of NRIs it becomes imperative for us to redress their issues online. "To cover majority of issues concerning various departments, we need to design a comprehensive website so that NRIs could register their grievances and issues on the website for their redresses," said Majithia.
He added that this website should also be used to get feedback from NRIs along with their opinions on various development initiatives, achievements and other issues related to the State Government.
NRIs Affairs Minister also underlined the need to ensure instant response to the issues of Punjabi Diaspora from the concerned department and emphasised the need of website with other social networks including the provision of live chat service.
"Website should also depict glorious heritage and culture of Punjab along with contribution of Punjabis in nation's freedom struggle. Complete NRI database should also be made available on the website, and asked for detailed information of tourism opportunities and centres in Punjab for the facilitation of NRIs," he added.
He also directed to setup an effective complaint registration system on the website besides detailed information regarding services brought under the purview of Right to Service Act in the State.
Majithia also suggested to setup live webinar on the website to provide an opportunity to the NRIs to directly interaction with the Minister incharge or the senior officers of the NRIs Affairs Department on certain fixed timings.