Punjab is all set to have a unified state-wide single-number call centre to address all citizen-centric grievances by the end of the month.
Chief Minister Capt Amarinder Singh on Tuesday directed that the process to standardize the redressal mechanism be expedited, with instructions for bringing all the 500 citizen services in the state online, through the Sewa Kendras, within this year.
For the same, he approved the recruitment of 503 personnel at various levels to give the necessary push for the process.
The Chief Minister, chairing a virtual meeting of the Board of Governors of the Punjab State e-Governance Society (PSEGS), directed that for the convenience of citizens, home delivery of services and Tatkal services should also be launched from Sewa Kendras immediately.
He ordered total computerization and digitization of the backend of citizen-centric service mechanism to ensure effective and timely disbursal of services.
Currently, 329 services of various departments are being delivered from these Sewa Kendras to the citizens, with Saanj Kendras (Police) and Fard Kendras (Revenue) recently integrated into the system. These services shall also have computerized backend and digitized legacy records.
To help achieve these targets, the Chief Minister gave the go-ahead to the Department to hire 503 personnel at different levels, including a Chief Technology Officer, Chief Data Officer, and other IT skilled manpower across functions, including System Managers, Business Analysts, network operators, and IT assistant.