Taking a step towards ensuring a transparent working system in Punjab local Bodies Department and to serve the public better, a Public Grievance Redressal Cell has been established at Mohali.
The Grievance Redressal Cell will definitely serve the public in a better way and will help in quick redressal of complaints, said State local Bodies Minister Anil Joshi Minister, while addressing the Press after inaugurating the state-level grievance redressal cell at Municipal Corporation Bhawan, Mohali.
Joshi said that the grievance redressal cell will help in registering various complaints relating to water supply, sewerage system, drainage, cleaning garbage, street lights, death and birth certificates, property tax certificates etc.
All complaints could be registered on a toll free number 1800-1800-0172 (three lines) from 6 am to 10 pm during weekdays — Monday to Saturday. “The complaint can also be lodged on holidays through IVRC system which will be available round-the-clock,” he said.
Joshi said that a unique ID number will be given to the complainant for tracking the status of his complaint.
The department has set a redressal period of two days to the officers concerned on the first level, otherwise the complaint will automatically got forwarded to next level officers including Executive Officer, Executive Engineer, SEs and assistant commissioner through SMS or email.
“A monthly review of all pending complaints will be done in the presence of Municipal Commissioners, deputy directors and department of local bodies, and appropriate action will be initiated. To monitor the complaints registered at Grievance Redressal Cell, a login id and password will be provided to Director local Bodies, CEO, EMIDC, Secretary local Bodies,” he said.