To provide better consumers services to its consumers in Mohali circle, the Punjab State Power Corporation Limited (PSPCL) has tied up with French multi-national company, Teleperformance, to resolve power supply related complaints.
As a part of the same, the state’s Principal Secretary (Power) and Punjab State Transmission Corporation Limited (PSTCL) chairman-cum-managing director A Venu Prasad flagged off well-equipped ‘Complaint Handling Bikes’ on Thursday, in the presence of PSPCL chairman-cum-managing director Baldev Singh Sran and other officials.
“The French firm is currently providing its services in 80 countries around the world. As many, 90 Complaint Handling Bikes have been deployed for Mohali circle area, and each bike team will have two expert technicians equipped with a special type of uniform and latest equipment,” said Prasad.
He said that junior engineer of PSPCL will also be present during night shift for better monitoring of complaints of consumers.
Prasad said that apart from this, three vans have also been provided to Mohali, Zirakpur and Lalru divisions consisting a team of four persons each for 24 hours. “Similarly, a special hydraulic vehicle with staff of eight has been deployed by the PSPCL at Mohali circle level. This vehicle will facilitate during inevitable situations like storms etc when the trees fall on the HT/LT lines and poles,” said Prasad.
He added that all complaints regarding electricity will be registered at earlier number, 1912, and the PSPCL consumer services app for which the supervision will be done by the PSPCL.
Sran said that to provide quality efficient service to PSPCL’s consumers, a professional company like MNC has been hired.
At the same time, Sran stressed that “4 Ss” are main hallmark of this chain.
“The workmen providing service with smile to the consumer are in turn assured of safety through proper personal protective equipment and rightful salary for service they render. So these four S—Service, Smile, Safety and Salary, are most essential. But the icing on cake is another S that is sincerity in service and organization expects same from the new company hired to handle consumer complaints,” he said.
PSPCL Director Distribution NK Sharma stressed that it is the duty of the firm to ensure that all complaints of the consumers must be attended and give a proper feedback to the complaints and ensure the proper safety measures for the employees’ safety.