To establish a positive relation with the consumers, Punjab State Power Corporation Limited has opted to take the route of social media to reach its consumers. Now, consumers can contact PSPCL through Customer Care email, Facebook, Twitter, Instagram, WhatsApp, and Mobile App also.
This move is a part of the comprehensive plan chalked out by the department to ensure quality, reliable and uninterrupted power supply to all the consumers, especially to both farming and industrial sectors in the upcoming paddy season 2021.
A Venu Prasad , Chairman-cum-Managing Director, PSPCL, visited Ludhiana on Saturday
to take the stock of all pre-preparations.
During his visit, he examined the working at the electricity fuse of call centre in Chaura Bazaar, Janta Nagar both in toll free no.1912 and highlighted that to earn the trust of the consumers, it is important to hear their complaints and resolve them
immediately.
Therefore, PSPCL has set up round the clock electricity call centre and recently a new building for the same was constructed at 66KV GIS substation in Chaura Bazaar, Ludhiana.
Prasad added apart from registering complaints by calling or sending SMS at 1912, the consumer can also use PSPCL Mobile App to register & track status of complaints which provide feedback on complaint resolution. “If not satisfied with the resolution of the complaint, the consumer can also contact PSPCL through Customer Care Email (1912@pspcl.in), Facebook (fb.com/pspclpb), Twitter (twitter.com/PSPCLPb), Instagram (instagram.com/PSPCLPb) or Whatsapp at 96461-06835,” CMD said.
He stated that the special control rooms have been set up for dealing with complaints during paddy season and one can contact Paddy Control Room at 96461-06835 or 96461-06836 to get their complaints registered and redressed.
A Venu Prasad also directed the officers to ensure that the repair/maintenance works of transmission lines/grids, substations and transformers would be completed at the earliest. He said that the overloaded transformers supplying power to tubewells should be de-loaded in advance without any delay before the ensuing paddy season to facilitate consumers in rural areas so that smooth power supply could be ensured to consumers especially the farmers.
Bhupinder Khosla, Chief Engineer Distribution Central Ludhiana said that his team will comply with the directions to meet the aim of the State Power Utilities of providing reliable and uninterrupted supply to the consumers.