Punjab Government on Thursday directed officials of all departments to respond promptly on the complaints received on their official e-mail IDs. The Government, in a communiqué, directed the authorities concerned that Administrative Reforms Department has created their “exclusive e-mail IDs to facilitate common masses seeking justice from various departments”.
The decision was taken after it was noticed that some of the departments and officers concerned are not informing the complainants and not taking the public grievances seriously.
Instructions in this regard have been conveyed to all Financial Commissioners, Principal Secretaries and Administrative Secretaries for the compliance of the directions. “All concerned have been directed to resolve the public grievances received on their e-mail IDs, besides ensuring timely and according-to-rules delivery of justice,” it said. It has also been directed to ensure issue of acknowledgement receipt to the complainant within 24 hours of the filing of the complaint.