A feedback has shown that 85.56 per cent of the complainants were satisfied with police action related to redressal of their grievances received at CM Window and HarSamay portal of Haryana Police, Director General of Police (DGP), Manoj Yadava said on Monday.
In a statement, he said that this came out in a state-wide telephonic feedback, carried out every month, where complainants were randomly contacted to get their feedback on satisfaction level concerning redressal of grievances. To get the feedback, over 73,000 complainants were contacted, out of which close to 63,500 persons expressed satisfaction with police action.
“Police has continuous feedback mechanism by which disposal of complaints at CM Window and Harsamay portal are regularly monitored. The above 85.56 per cent satisfaction level figure was revealed after consolidating monthly figures of feedback taken by all the districts during 2020. All field units at their own level are required to call the complainants on a randomised basis to obtain the feedback about redressal of grievances”, Yadava added.
At 96 per cent, the maximum satisfaction level at CM Window was recorded in Jhajjar district where 737 persons were contacted through feedback call centres followed by 94 per cent in Faridabad district in which feedback was obtained from 2,419 complainants. Similarly, the highest satisfaction score of 94 per cent each was reported on Harsamay portal in Jind, Faridabad and Jhajjar districts with the feedback figures of 2,783, 3,756 and 303 respectively.
Yadava said that the field units randomly examine and verify grievances received at CM Window and HarSamay portal and action taken thereon to ensure speedy disposal and satisfaction to the complainant. The idea of regular monitoring of satisfaction level also ensures better governance, he added.