More than 6.62 crore citizens in Punjab have availed services under Right To Service Act since its inception.
A spokesman of Punjab Government on Wednesday said that 24,89,517 applicants have availed the notified services during December, 2015 under Right to Service Act. He said that till now more than 6.62 crore applicants have been provided notified services since the inception of Punjab Right to Service Act, 2011.
Divulging the details, he said that only 1,38,214 applications are pending beyond time line. The concerned departments have been asked to clear all the pending applications immediately.
The spokesman said that on the basis of reports received from various districts, the Commission took suo-moto notice in groups of cases where service was delayed beyond time lines without sufficient cause.
With the intervention of the Commission, 19449 cases have been disposed of which includes 700 during November 2015. Apart from this, suo-moto action was initiated by the Commission in 612 individual cases received from the public, he added.
Out of 1215 and 246 appeals filed before the 1st and 2nd Appellate Authorities 1175 and 218 respectively have been disposed of by the concerned authorities. Similarly 39, revisions out of 36 have been disposed of by the Commission, added the spokesman.
He said that in all 83 officers/officials have been penalized by Commission as well as 2nd Appellate Authorities for not providing services within timeline notified by the State Government under Punjab Right to Service Act, 2011.
A help desk with telephone number 0172-2790182 has been set-up in the office of Commission for providing information to General Public regarding the services being rendered by the Commission, procedure for obtaining these services and other queries relating to the complaints/requests made to the Commission.
The spokesman added that the Commission had so far referred 558 complaints including complaints received during December 2015 to various authorities for sympathetic consideration which were not covered under the services notified by the Punjab Government. under Punjab Right to Service Act, 2011.