Aiming at facilitating its consumers for easy payments of electricity bills, the Punjab State Power Corporation limited (PSPCl) has launched online quick bill payment system for 46 towns in the State. Besides, 433 easy bill outlets have also been set up across the State to make online payments without paying any charges.
“In pursuance of governance reforms initiated in the State by the Deputy Chief Minister Sukhbir Badal, who also holds the power portfolio, the PSPCl has also implemented various citizen centric services online to help the consumers,” said a spokesperson of the State Government.
He said, in addition to online deposit of bills, the corporation has launched 24x7 centralised helpline, online registration of complaints and state-of-the-art customer care centres.
Under the online payment gateway project, consumers in 46 major towns have been provided the facility in first phase and rest areas of the State would be covered in next six months.
The 46 towns covered under first phase included Patiala, Gurdaspur, SAS Nagar, Gidderbaha, Nangal, Patti, Sirhind, Nawanshahr, Rupnagar, Rajpura, Tarn Taran, Faridkot, Dhuri, Muktsar, Khanna, Malerkotla, Kharar, Nabha, Ferozpur Cantt, Jalalabad, Batala, Abohar, Sangrur, Ferozpur City, Fazilka, Hoshiarpur, Kapurthala, Pathankot, Bathinda, Jalandhar Cantt, Jalandhar, Amritsar, Moga and ludhiana, besides others where consumers could view their electricity bills, download receipts after payments and lodge complaints online on the portal at www.pspcl.in.
Spokesperson said that only current bills or due payments could be deposited online and bill statement would be available online within three-four days after consumer gets its hard copy.
“Consumers could download receipt after payment by entering consumer account number and there will be no transaction charges for bill payments through net banking,” he said.
The spokesperson made it clear that in case consumer account was debited but receipt was not generated, the same would be reflected in consumer account within next two working days.
Consumers could file their complaints related to payment deduction without generation of receipt on bill desk at 011-46869004, 011-46869005, 011-46869010, 08800184336 or send emails at charushila@billdesk.com and pspcl@billdesk.com.