Electricity consumers in Haryana will get the facility of registering all types of complaints; including relating to power supply, billing, connections through an SMS. The facility is likely to be provided with effect from November 1 on the occasion of Haryana Day.
The consumers will also be given different information about status of their complaints via SMS. Devender Singh, CMD, Dakshin Haryana Bijli Vitran Nigam (DHBVN) and Uttar Haryana Bijli Vitran Nigam (UHBVN) said the facility of giving information to consumers through an SMS had already been tested successfully while creation of the facility to be given to consumers to register their complaints through SMS was in the final stage and being tested.
The CMD said consumers may register their complaints with discom, DHBVN or UHBVN through SMS at 51969, by typing HR DHBVN <space> contents of complaint <space> account number or HR UHBVN <space> contents of complaint <space> account number. As and when the system will receive a complaint, it will send it to the concerned official by identifying on the basis of account number given in the SMS. Simultaneously, the system will send SMS back to the complainant acknowledging receipt of complaint by the system and giving him the number of complaint and informing him about the tentative time of redressal, based on the already laid standards of performance.
Singh said the consumers registering complaints through any mode would get information about status of their complaints via SMS. For this, registration of mobile phone numbers with the discoms is necessary. He said the discoms have created multiple channels for lodging complaints of all types relating to electricity service, including computerised consumer complaint redressal system, call centre, Bijli Suvidha Kendras, traditional complaint centres, frequent open darbars by officers of all ranks on pre-announced days.
Consumers can also reach the call centre through a toll free telephone number 18001801615 round the clock everyday.