To provide 351 online citizen services under the Right to Service Act, Punjab Government on Thursday finalized the second phase of e-Governance initiative.
“The process would become soon operational which will ensure online availability of all 351 citizen services notified under Punjab Right to Service Act,” said State Chief Secretary Sarvesh Kaushal.
He said that citizen will be able to fill online forms, make payment online and get the delivery of certificates at home and the applications will be processed electronically by the department officials.
He said that delivery of all 351 services and other citizen utility services like electricity billing, water bills, Aadhaar enrolment from Sewa Kendras.
It was also informed that a special field campaign would be launched to complete 100 percent Aadhaar enrollment for children below five years. He said that under this phase II programme, State Data Center in Mohali would also become operational to provide data management services to all departments of the state.
Briefing about the program, Kaushal said that this will bring further improvement in internal efficiency of the Government through effective implementation of e-Office project, Human Resource Management System, Integrated Financial Management System, Integrated Workflow Management System projects. It was also informed that utilization of SMS gateway for delivery of awareness and transaction messages to the citizens by all the Departments.
All the departments shall also develop mobile applications for the convenience of the citizens. Mobile Apps will include the apps for users like for farmers related to agriculture, for sarpanches related to funds utilization, MGNREGA. Usage of new technology like QR scanning codes, Bar Codes, or RF tags for tracking the movement of files or documents for transparency and efficiency.
Referring to online appointment system for all officers besides “open door policy”, he said that citizens could apply for the appointments in advance to save themselves of discomfort of waiting.
He also said that court management system for Revenue and Executive Courts would also be implemented.
All the online applications will have facility of Digital Signatures and all digitally signed documents shall have legal sanctity, added Kaushal.