In a bid to get feedback about cleanliness and functioning of toilets from citizens, Municipal Corporation, Karnal has decided to install “Information and Communication Technology (ICT) based Feedback Monitoring System” on pilot basis in community and public toilets in the town.
In the first phase, this system will be installed by Bharat Sanchar Nigam limited (BSNl) outside 25 toilets in Karnal and the process for the same will be started during the current month. Out of these, it will be provided in 14 Sulabh Suchalaya and 11 community toilets.
Thereafter, feedback systems will be installed on all the toilets in Karnal, said a spokesman of Municipal Corporation, Karnal.
He said that citizens could give their feedback in three ways about condition of toilet by pressing the button on a device to be installed outside the toilet. First button means clean, second OK which means fine and third means dirty. Feedback given by the citizens would go to Corporation’s IT department every day which help to ascertain about the situation of cleanliness, he said.
Giving more information about the feedback system, he said that the Union Ministry of Housing and Urban Affairs is committed to clean all the towns in the country under Swacch Bharat Mission.
The Union Ministry has signed an agreement with BSNl for setting up this ICT based feedback system, initially for three years. Government would provide Rs 945 per month for each such system to BSNl, added he.
The spokesman also urged the citizens to give their feedback on the system after usage of toilets so that efficacy of all the toilets can be maintained.
Notably, Chief Minister Manohar lal Khattar’s constituency Karnal had been included in the list of 30 smart cities declared by the Union Ministry in June.