Haryana Chief Minister Manohar lal will launch CM Grievance Redressal System on December 25, which will be celebrated as ‘Good Governance Day’ throughout the country.
A spokesman said that the CM Grievance Redressal System has been designed for an efficient redressal of public grievances. This is being done through the CM Grievance Redressal and Monitoring System initially through the launch of single windows at district headquarters in each district and the centralised grievance cell at CM’s Secretariat. The spokesman said that the System is an integrated workflow system based on web technology. On entry into the system, it facilitates system generated unique registration number. The entered data is transmitted between Deputy Commissi-oners, departments and their subordinate offices on-line. It also facilitates online tracking of status of grievances, he added.
The spokesman said any citizen can use the options for his or her grievance representation which is either present the grievance representation at the CM window at the district headquarter or send the same by post to CM Office, 4th Floor, Haryana Civil Secretariat, Sector 1, Chandigarh. While DC’s or administrative secretaries would review pendency of grievances online, SMS alert would be sent to the citizens at predefined intervals and first detailed reply to the citizens would have to be sent in seven days time, he further added.