On the occasion of former Prime Minister Atal Bihari Vajpyee’s birthday, being observed as Good Governance Day in Haryana on Thursday, the State Government launched a new system of registration in the tehsil offices to make the process easier and transparent.
Besides, a 'CM web portal' and a 'CM Window' were also inaugurated to redress the grievances of the people. The new initiatives were launched by Chief Minister Manohar lal.Under the system, registration at tehsil offices will be carried out through 'e-disha' centres where people can come with their documents on a time given to them. In the first phase, the system will be introduced in district tehsils of Jagadhri, Thanesar (Kurukshetra), Kaithal, Jind, Karnal, Rohtak, Rewari and Faridabad.
The Chief Minister told reporters that the initiatives were aimed at empowering the common citizens and redressing their grievances at their doorsteps. The CM web portal was inaugurated with a view to reduce the gap between the Government and people through information technology.'CM Window' was inaugurated at all district headquarters so that grievances of the people directly reach the Government for redress and the public do not have to rush to Chandigarh, for it.On the initiative, Manohar lal said the grievances of the citizens will be redressed in a time-bound period and anyone who sends a complaint will get a SMS alert after which he/she will be regularly updated about the status of the complaint and what one needs to do further till the matter is solved.
The CM hoped that the new initiatives, which are also aimed at simplification of procedures and processes in the Government, will help curb corruption and bring transparency. "Our policy is zero tolerance towards corruption. We hope that people will definitely benefit from these new initiatives. We are committed to providing a transparent and accountable administration which works for the betterment of the common citizens," he said.later, addressing the Administrative Secretaries and Deputy Commissioners present through video conferencing, Manohar lal said the State Government plans to carry out property indexing of individual as well as area population so that a consolidated data base can be prepared to meet out the requirements of particular vicinity or region.
Apart from all district headquarters, CM window was launched by Finance Minister Capt Abhimanyu from Haryana Bhawan, New Delhi. All Deputy Commissioner informed the Chief Minister about the launching of CM window in their respective districts.Earlier, Chief Secretary PK Gupta said that the new IT based system would help in bridging gap between government and common people and grievances would be redressed speedily.
Director General, Information Public Relations and Culture Affairs Department Abhilaksh likhi informed the Chief Minister about various features of CM Web Portal and added that web portal is available in three languages English, Hindi and Punjabi. Anyone could connect with the CM by surfing on Facebook and Twitter. Apart from this, important press releases, information about Chief Minister’s office, Council of Ministers, Chief Minister’s speeches and a gallery comprising of audio, video and photo are available on web portal.
The CM web portal has been designed on the pattern of Prime Minister Office and additional links have been added to this. An important feature of the web portal is ‘Share your Ideas” where anyone can share his ideas with the Chief Minister’s office. Public suggestions and views can also be submitted on this web portal whenever the Government invites any suggestions or views while framing any policy. The link for CM Grievances Redressal system has also been provided on this web portal for submitting the grievances.
OSD (Grievances) to Chief Minister Bhupeshwar Dayal highlighted the features of grievances redressal system. He said that CM Grievances Redressal and Monitoring System is an integrated workflow system based on web technology. On entry into the system, it facilitates system generated unique registration number.
The entered data is transmitted between DCs, departments and their subordinate offices on-line. The system also facilitates online tracking of status of grievances, he added. Any citizen can use the options for his or her grievance representation which is either present the grievance representation at the CM Window at the District Headquarter, office of Ministers or send the same by post to CM Office, 4th Floor, Haryana Civil Secretariat, Sector-1, Chandigarh.
While DC’s or Administrative Secretaries would review pendency of grievances online, SMS alert would be sent by the Grievance Redressal Monitoring System to the citizens at predefined intervals and first detailed reply to the citizens would have to be sent in seven days time, he further added. City Magistrates in Districts would be the Nodal Officer for coordination and follow up with secure access to the Grievance Monitoring System.