In a major e-initiative, the Haryana Government on Friday launched CM e-Dashboard for monitoring key parameters of various departments and online services to ensure effective delivery of services.
To begin with, 134 key performance indicators (KPIs) of 13 online departments and 83 offline KPIs of 14 departments have been incorporated in the dashboard. 14 other departments have submitted their reports which would soon by incorporated in the dashboard.
The KPIs could be any Government to Consumer (G2C), Government to Government (G2G), Government to Employee (G2E) or Government to Business (G2B) services delivered by the organisation.
While launching the CM e-Dashboard, Manohar lal said that the main purpose of the e-Dashboard is to improve the efficiency of the departments and to remove the delays in service delivery through monitoring at highest level. The dashboard is accessible to Chief Minister’s office and the Government organisations whose KPIs are being monitored.
The nodal officers have already been provided the password whereas the Administrative Secretaries of the concerned department would soon be provided the same to access the application.
Manohar lal appreciated the efforts of IT Department and National Informatics Centre (NIC) for in house development of CM e-Dashboard application.
The 13 online departments or services whose KPIs have been incorporated in the dashboard are Revenue (land records, citizen certificates, court cases), centralized file movement system, CM announcements monitoring system, Health, Haryana Urban Development Authority (HUDA), Public Health and Engineering, Social Justice and Empowerment, Transport, Finance and Education (Secondary).
The e-Dashboard application is fully automated and integrated with departments which have electronic database and applications. In case of departments which do not have computerized backend database of services, they are required to manually feed data into the e-dashboard at regular intervals till they computerize their data base and services.
The Chief Minister has directed the departments to develop online application in a phased manner in next three to six months.
He said that CM e-Dashboard would not only plug the loopholes in the system which leads to corruption but also keep a check on the exercise of discretion.
With maximum automation and reduced human interface, we could weed out corruption from all levels, he added.
The e-Dashboard pulls data from various departmental database and online applications and calculates performance based on pre defined formula for each KPI. A composite score for each of these KPIs is then calculated and indicated on the dashboard. Average composite score for all KPIs of an organisation, which is calculated on 0 to 100 scale, shows the overall efficiency of the organisation.
The dashboard has a color coding scheme, which shows various departments in Green, Blue, Orange and Red based on their respective composite score.
The Chief Minister directed to develop Standard Operating Procedure for the effective functioning of CM e-Dashboard.
He also directed to evolve a system to check the duration of pendency of a file.
The Chief Minister would now review the CM e-Dashboard with all the Administrative Secretaries on December 15.