Haryana 112, State Emergency Response Centre (SERC) has received 36,083 calls in the initial 64 hours starting from July 13, since its launch by Chief Minister Manohar Lal
Khattar with an aim to provide 24x7 protection to the people of the State.
Additional Director General of Police, Telecom and IT, Arshinder Singh Chawla, who is also the nodal officer of Project Haryana 112, on Friday said the aim of the State Government is to provide a single point of contact for people for providing police assistance, fire and ambulance services. Haryana 112, is working for emergency services like helplines 100 (Police), 101 (Fire), and 108 (Ambulance), he said while talking to the mediapersons in Panchkula near here.
Chawla clarified that the emergency calls on 100 (Police), 101 (Fire), and 108 (Ambulance) are still functional and are also being managed from the Centralised Call Centre of Haryana 112.
He said the key features of the Centre are its state-of-the-art system so as to provide quick police assistance by identifying the place of incident. These Emergency Response Vehicles (ERVs) are upgraded with 22 additional equipments which can be of use in case of emergency. These vehicles also have a stretcher which can be used in case of any emergency.
The calls received are analyzed and appropriate action is taken accordingly, he added.
Chawla said in order to encourage the police personnel, awards will be introduced for Best Call Receiver, Best Call Dispatcher and Best ERV Vehicle. Notably, the round-the-clock ERSS started functioning from the SERC in Panchkula and Mirroring Emergency Response
Centre (MERC) in Gurugram with equipped 601 ERVs from July 13.
12,871 calls were received in the initial 16 hours on July 13, 12,454 calls in subsequent 24 hours (on July 14) and 10,758 calls on July 15. A total of 1,293 (440 received on July 13, 512 on July 14 and 341 on July 15) missed calls were received while 2,788 were from those who were in genuine need of help, he said.
The remaining calls were primarily enquiry calls, testing calls, blank calls, and appreciation calls etc. The system has the capability to track the missed calls and ensures that all the missed calls are properly addressed by calling back the callers, the ADGP said.
He further informed that out of the total calls received, 853 dispatches were made in the first 16 hours on July 13, 924 dispatches were made on July 14 and 1,011 dispatches on July 15. Out of the 853 dispatches made from unified emergency helpline number on July 13, as many as 780 calls needed police assistance, 98 from ambulance services and 30 for fire services. Out of total 853 dispatch calls, multi-service dispatch was made for 55 calls in which the system could dispatch multiple services from a single call, he added.
He also said due to some telecom limitations, the system is not able to fetch accurate location in some of the cases. The Department has already requested the telecom service providers to improve the accuracy of location of citizens in distress, he added.