logging on to technology, Punjab government on Monday gave its nod to the new software for micro management of the delivery of services from every desk under the ambitious Right to Service Act.
The system would be linked with the short messaging service (SMS) informing the applicants under the RTS Act regarding the status of their application, date for the delivery of the service, besides providing an unique identity number.
Under the new software system, the moment a citizen apply for a service, he would immediately get an SMS on the mobile number provided by him informing about his request for the service, specific dates on which that service would be delivered, while giving him a unique identity number.
“The citizen by entering that unique ID number on the web portal of the department would be able to track the progress of his application online. Also, on completion of the process of his service, an SMS would go to the citizen informing him about the successful completion of his service,” said Punjab Deputy Chief Minister Sukhbir Badal, while reviewing the implementation of RTS Act.
Requesting the RTS Commission to play more proactive role, Sukhbir said that by online live monitoring the delivery of services by various departments, they should suo motu take cognizance of delay happening at any level. Instead of waiting for people to appeal, the Commission should penalize the erring employ besides putting a warning in his record, he added.
Sukhbir said that Commission should also launch a multimedia campaign to educate the masses regarding Right to Service Act so that more and more people should come forward to exercise their right in the act.
During the meeting, it was informed that 1.5 crore citizen has availed the services under RTS Act during its first year, with only 0.93 per cent pendency of civil services and 4.66 per cent pendency of police services as per latest data.
Stressing upon the micro analysis of individual services, Sukhbir said that we should not get complacent with statistical data to do micro analysis right from desk level.
He felt that in the critical services like demarcation of land, police verification, sanction of building plan, NOC from various departments and some municipal services, the achievement was not more than 50 to 60 per cent.
Asking the Chief Secretary to conduct a thorough study of the problem to achieve satisfaction level of 99 per cent and above, Sukhbir said that this shows that either our timelines were unrealistic or something was wrong at the delivery end.
Sukhbir launches second-gen governance reforms
Punjab Deputy CM Sukhbir Badal on Monday set in motion the Second Generation Governance Reforms, integrating all governance reforms, citizen
services under one umbrella body.
While reviewing the implementation of reform in various departments, Sukhbir said after stabilising the system of Governance Reforms in various departments, time has come for integrating these under one umbrella body so that all services are accessible to the citizens from a single computer terminal.
“Backend database of all services would be made compatible with each other, integrated and put on a central server,” he added.
Punjab Government has decided to setup ‘Cyber Kiosks’ in every urban ward and every village that would be directly connected to centralised server. A citizen approaching that cyber kiosk, all services urban or rural from the single terminal would be provided, he added.
Asking the Revenue Department to put the project of online registrations of urban properties on fast track, Sukhbir said that his purpose was to provide world class services to the buyer of properties.
Sanctioning 300 more SAANJH Kendras of police department, Sukhbir said that presently 280 police SAANJH kendras were working and he asked the police department to opertionalise 300 more SAANJH kendras within six months.