Haryana Chief Minister Manohar Lal Khattar on Friday said that the top priority for the state government is to address the concerns and demands of its citizens. “The Jan Samvad program, launched on April 2, plays a pivotal role in achieving this goal. Therefore, all administrative officers must diligently address public complaints and demands, with the utmost focus on ensuring the complainants' satisfaction, he added.
During a review meeting with Administrative Secretaries regarding the Jan Samvad Portal, Khattar highlighted that while the government formulates policies, it is the officers' responsibility to implement them. They should ensure that government scheme benefits reach eligible citizens without hindrance. He said that to provide benefits to the public, if there has to be a change in the policies, initiative has to be taken in the court or any amendment has to be made in the law, then the government is ready for that also. The government's sole objective is to work for the welfare of the people.
During the meeting, to get feedback on a complaint, the Chief Principal Secretary to the Chief Minister called Satbir over the phone. He mentioned that during a Jan Samvad program in Tosham in April, he had presented the demand for the reinstatement and relief of dismissed PTI teachers. The Chief Minister had assured appropriate action, and later, they were appointed to schools through HKRN. The PTI teachers expressed heartfelt gratitude for the Chief Minister fulfilling his promise.
Khattar stressed that after resolving all complaints and demands registered on the Jan Samvad Portal, the reporting individual is contacted by the confirmation cell to gauge their satisfaction with the resolution. Therefore, no officer or employee should provide inaccurate information or resolve reports incorrectly. As soon as a complaint or demand is registered on the portal, the concerned citizen receives SMS updates. In addition, information about the actions being taken by the relevant department and officer is also communicated via SMS.
Instructing all administrative secretaries, the Chief Minister emphasized regular checks of the Jan Samvad portal to monitor the resolution status of complaints within their respective departments. Projects such as the establishment of schools, colleges, ITIs, sports stadiums, and other state-wide initiatives should be separately tracked and developed based on the region's needs.
Out of 21,000 complaints/demands registered on the portal, 10,763 are currently in progress
Dr Amit Agrawal, Additional Principal Secretary to the Chief Minister and Director General of Information, Public Relations, Language, and Culture Department, informed the Chief Minister that the portal has received 21,000 complaints/demands to date. Of these, various departments have sent 14,543 reports to field officers for further action. Currently, work is in progress on 10,763 reports, and 2,245 complaints have been successfully resolved.
Chief Secretary Sanjeev Kaushal, Chief Principal Secretary to the Chief Minister Rajesh Khullar, Additional Chief Secretary of Animal Husbandry and Dairy Department Ankur Gupta, Additional Chief Secretary of Finance Department Anurag Rastogi, Additional Chief Secretary of Housing for All Department Raja Shekhar Vundru and others were present on the occasion.