To redress the grievances of consumers, the members of the Consumer Grievances Redressal Forum (CGRF) of the Uttar Haryana Bijli Vitran Nigam will make extensive visits of various areas in the State in September.
A spokesman on Monday said that the proceedings of the CGRF will be held at Karnal on September 2, Yamuna Nagar on September 4, Sonepat on September 7, Ambala on September 9, Panipat on September 11, Kurukshetra on September 16, Jhajjar on September 18, Rohtak on September 22 and Kaithal on September 28 respectively.
Now, the consumers from distant places will not be required to go to the Forum office at Panchkula for redressal of their grievances, said he.
Th CGRF shall take all grievances/complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, non compliance of Haryana Electricity Regulatory Commission orders etc.
However, the cases of theft and unauthorised use of electricity, offences and penalties as specified under section 135 to 139 of Electricity Act,
accidents and inquiries as under section 161 of the Act would not be considered
by the Forum, added the spokesperson.