Finalizing one of the most ambitious governance reforms initiative, Punjab Government on Friday planned to set up a citizen service center (CSC) to cover 5000 rural population and every urban ward in the state.
Giving the final touches to the plan, Deputy Chief Minister Sukhbir Badal gave clear instructions to ensure its implementation on ground level by March 31, 2014.
Aiming to facilitate the delivery of citizen services in the most transparent and hassle-free manner, Sukhbir made it clear that he would personally monitor the delivery of services in real time manner.
He has also asked the Department to go for a grand system integrator to integrate all services and all systems and finalise the backend operations.
“Different service providers and companies were running Suwidha Kendras, digitilisation of various departments, state e-governance initiative, national e-governance initiative, SAANJH Kendra, village Suwidha Kendra, Gram Suwidha Kendra, Fard Kendra and there was lot of overlapping in their functioning besides lack of integration in their performance,” he pointed.
“Besides system integrator to integrate the services of all service provider, we must have an umbrella company that would be accountable for delivery of services,” he added.
Further, Sukhbir said that he was not satisfied with the official reports being submitted regarding delivery of services, and “we must engage an independent third party auditor, who would audit the system and submit the report on satisfaction level of the public”.
Directing to expedite work on state data center, Sukhbir sought a fortnightly review of progress of governance reforms.