Members of the Consumer Grievances Redressal Forum (CGRF) of the Uttar Haryana Bijli Vitran Nigam will make extensive visits of the areas in August for hearing grievances of the consumers and to entertain new complaints.
A spokesman on Friday said the proceedings of the CGRF would be held at Karnal on August 3, Yamuna Nagar on August 5, Ambala on August 7, Sonepat on August 10, Panipat on August 12, Kurukshetra on August 19, Jhajjar on August 21, Rohtak on August 24 and Kaithal on August 26 respectively. Now, the consumers from distant places will not be required to go to the Forum office at Panchkula for redressal of their grievances.
The CGRF shall take all grievances and complaints of consumers like billing problem, voltage complaints, problems in metering, disconnection and reconnection of power supply, interruptions, failure of power supply, efficiency, safety, reliability, non compliance of Haryana Electricity Regulatory Commission orders etc.
However, the cases of theft and unauthorised use of electricity, offences and penalties as specified under section 135 to 139 of Electricity Act, accidents and inquiries as under section 161 of the Act would not be considered by the Forum.