Haryana Minister of State for Public Health Engineering, Banwari lal on Friday said that all citizens related complaints received in divisions, sub divisions and sections either submitted personally, through email, press cutting or telephonically, will be registered on the portal of Shikayat Nivaran Kendra (SNK).
All citizens whose complaints are registered online would be informed complaint ID of SNK and moreover, a SMS will also be sent on their registered mobile number after successful registration of complaint, said the Minister.
He said that it has been decided that from now onwards every citizen related complaint received in the field offices will be registered on Shikayat Nivaran Kendra Module. Executive Engineers concerned may set up complaint centres at strategic locations where citizens are generally visiting to register their service related grievances. No manual complaint register would be maintained in future in offices, he added.
The Minister said that the module of SNK was available on the website of the Department. The employees have been provided with their personal login IDs and, username and passwords. In case any employee is not aware about his login ID or password, he must have to login to the department website with his GPF, PRAN or unique number from the link of employee login.
He said that different complaints related to water supply would be resolved between two to ten days and sewerage related complaints would be resolved between three to seven days. Similarly, complaints related to flooding (storm water), billing and payment, and new connection would be resolved between one to three days, said he.
Banwari lal further said said that various new features have been added to the module of SNK. The photograph and video of particular location can be uploaded by the complainant while lodging the complaint online. Now, the new system is recording the voice-conversation made between the complaints and departmental users with the operators of call centre.
For registering complaints of urban areas, knowledge of ward number is mandatory. The complaints registered in urban area will be apprized to concerned JE or SDE by SMS. In case the complaint is not resolved within redressal time then the concerned executive engineer will be informed through SMS, he added.