Any citizen can submit the complaint at the CM Window at the district headquarter, office of Cabinet Ministers or send the same by post to CM Office, 4th Floor, Haryana Civil Secretariat, Sector-1 here. Anyone who sends a complaint will get a SMS alert after which he/she will be regularly updated about the status of the complaint and what one needs to do further till the matter is solved.
The system also facilitates online tracking of status of grievances at haryanacmoffice.gov.in. The entered data is transmitted between DCs, departments and their subordinate offices on-line.
While DC’s or Administrative Secretaries would review pendency of grievances online, SMS alert would be sent by the grievance redressal monitoring system to the citizens at predefined intervals and first detailed reply to the citizens would have to be sent in seven days time. City Magistrates in districts are the nodal officer for coordination and follow up with secure access to the grievance monitoring system.