Internet based companies or websites must respond to a complaint against objectionable content within thirty six hours of receiving it, the government has clarified.
The clarification by the IT Ministry was issued following request of some industry associations on The Information Technology (Intermediary Guidelines) Rules, 2011, which provides rules that are applicable on internet based companies like social networking sites, internet service providers etc.”...Clarification on the words ...Shall act within thirty-six hours…”.
The Government has clarified that the intended meaning of the said words is that the intermediary shall respond or acknowledge to the complainant within thirty six hours of receiving the complaint/grievances about any such information,” a source said.