Government is working on new norms with respect to ticket cancellation fee amid concerns that airlines have been levying high charges on passengers. “There are a lot of suggestions we are working on,” Civil Aviation Minister Ashok Gajapathi Raju on Wednesday said in a response to a query on whether the ministry is formulating norms with regard to ticket cancellation charges and related issues.
He was speaking here on the sidelines of a function, where AAI National Skill Development Corporation and National Skill Development Fund entered into an pact for skill development in aviation sector. It is working on new norms for ticket cancellation, baggage and denied boarding, sources had said.
Recently, domestic air passengers’ body APAI wrote to the ministry and the DGCA about issues such as adequate compensation to fliers in the eventuality of their flight getting cancelled or delayed.