While telecom operators and the Government have been claiming reduction in call drop levels, a survey by the Department of Telecom has revealed that a majority of the mobile subscribers are still facing the problem.
“About 2,20,935 subscribers participated in the survey out of which, about 1,38,072 (62.5 per cent) have reported call drops,” the DoT said in a statement. The survey was conducted by automated call service between December 23 and February 28, 2017, to obtain direct feedback from subscribers.
The DoT’s automated call service, or Integrated Voice Response System (IVRS), made over 16.61 lakh calls to subscribers of all telecom service providers (TSPs) across the country. “From the feedback, it has been observed that the problem of call drops is more severe indoors,” the statement said. The DoT shares feedback with telecom operators every week for taking action in a time-bound manner.