Consumer protection regulator CCPA on Friday said it has issued notices to cab aggregators Ola and Uber for unfair trade practices and violation of consumer rights.
The Central Consumer Protection Authority (CCPA) has given 15-days time for these two companies to reply to the notices.
“We have issued notices to both Ola and Uber. Most of the consumer complaints received in the last one year are related to the deficiency in services and other unfair trade practices,” Central consumer Protection Authority (CCPA) Chief Commissioner Nidhi Khare told PTI.
The CCPA has issued notice to online ride-hailing platforms Ola and Uber concerning unfair trade practices and violation of consumer rights.
The authority pointed out that a significant number of complaints have been lodged by consumers across the country on multiple issues, which affect their rides booked through both the ride-hailing platforms.
As per the data from the National Consumer Helpline (NCH), 2,482 grievances were registered by consumers against Ola, and 770 grievances were registered against Uber from April 1, 2021, to May 1, 2022.