Government on Friday said that call drops in telecom networks cannot be eradicated completely and it is a global phenomenon. “The dropping of calls in wireless network cannot be completely eradicated as it is a world-wide phenomenon and happens in every wireless network due to various reasons including poor radio coverage, radio interference, loading of available spectrum, change in pattern of traffic, shutdown of sites due to power failures etc," Telecom Minister Manoj Sinha informed the Rajya Sabha.
He added that the government and the telecom regulator Trai are taking all possible steps with the help of telecom operators to address the problem of call drop and bring it down within the permissible limit. Sinha said that the Telecom Regulatory Authority of India (Trai) regularly undertakes the drive tests of mobile networks in select cities, highways and railway routes to assess the Quality of Service and coverage around the areas covered in the drive test routes. As per the data shared by the minister, Trai imposed penalty of around `11.8 crore on telecom operators for failing to meet minimum service quality benchmark and recovered `10.42 crore out of it.