As many as 8.7 lakh out of 1.7 crore customer acquisition forms have been found non-compliant with subscriber verification norms by the monitoring wing of Telecom Department, Parliament was informed on Wednesday. “During last year 2016 and current year i.E 2017 (up to February 28, 2017) out of total of 1.71 crore CAFs audited, a total of 8.76 lakh CAFs were found non-compliant to the prescribed CAF verification norms by Telecom Enforcement, Resource and Monitoring (TERM) cells,” Communications Minister Manoj Sinha said in a written reply in the lok Sabha.
Telecom operators are mandated to verify all customers as per prescribed Know Your Customer (KYC) norms before enrolling them. The existing instructions on subscriber verification have been issued by Telecom Department in consultation with Ministry of Home Affairs (MHA). In order to ensure adherence to the instructions by all the telecom operators in carrying out the verification as per the prescribed KYC norms, the TERM Cells carry out sample verification of CAF of 0.1 per cent of all customers available in the system at the end of each month.The sample size in case of Jammu and Kashmir, North East and Assam service areas is 0.2 per cent on quarterly basis. The verification process by TERM cells brings out non compliant cases where DoT guidelines were violated by operators including cases of missing forms, pre-activated mobile connections, missing photos or proof of identity in the form and alleged forged documents, among others.
As per the guidelines, non-compliance attracts a stringent penalty ranging from Rs1,000 to up to Rs50,000 per CAF based on the failure rate. Also, there is provision for filing of complaints and FIR against forged cases. In addition, the service provider has to either disconnect or submit compliant form to the monitoring unit within 72 hours failing which financial penalty is prescribed, the minister added.