The State Government is mulling to introduce new-age technologies in public service delivery so that citizens will reap benefits.
Most likely by May, it will take a complete shape as many areas of public service delivery are being looked into, said sources.
With the 5T charter being implemented in the State, new-age technology adoption is getting increasing priority.
At least four areas will be identified as ‘priority areas’ and stipulated timeline will be set up for implementation, say senior officials.
Solution to new age governance can be achieved through use of artificial intelligence, block chain, internet of things and data analytics.
Take the example of artificial intelligence. It is the ability of machine to perform cognitive task such as perceiving, thinking, decision making, learning and problem solving.
In the meantime, the NITI Aayog has decided to focus on five sectors that are envisioned to benefit the most from AI in solving societal needs.
Those are healthcare, for increased access and affordability of quality, agriculture, in order to enhance farmers’ income, increase farm productivity and reduction of wastage, education, for improved access and quality and in Smart Cities and infrastructure, for efficient connectivity for the burgeoning urban population, as well as for smart mobility and transportation. AI can be utilized in resource shortage areas, where automated support to complete tasks more quickly can be done.
Similarly, internet of things (IoT) in governance will be very useful for city planning and monitoring and sectors like traffic control, smart parking and smart water supply.
In the agriculture sector, the IoT helps in smart irrigation and other issues also. Drones are helpful for disaster monitoring, mining and forest cover monitoring. The IoT in tourism will enhance personalized experience.
Similarly, data analytics in governance will be helpful in real time monitoring and evaluation. Trends can be analysed across time and geography which will help in finding root cause and degree of impact. Data analytics will be helpful in predicting analysis and framing policy for future, says an officer.
Experts say there are challenges in the system to adopt technology and most important is resistance from the workforce. Similarly, there is missing end to end solution in implementation and technological intervention is seen as an end in itself than means.