In a bid to provide hassle-free services to citizens, the Transport Department has introduced a Smart Queue Management system at 15 Regional Transport Offices (RTOs) across the State.
The system ensures better customer engagement, less waiting time, catalysing higher customer satisfaction. This facility is the first of its kind in the Government departments.
The facility has been implemented with an initial investment of Rs 2.18 crore in 15 RTOs and work is under progress in another 13 RTOs.“It is hassle-free and robust for the end-to-end automation to manage the queue of the customers who come to avail different services. The system simplifies and fast tracks the process of issuing licence, registration of vehicles and tax payment ,” said Dhananjaya Senapati, Additional Commissioner, Transport (Technical)
When an applicant comes, a token is generated at the office. The citizens need not stand in a queue. They can comfortably wait in the office for their turn. There would be a display system at all the counters to announce the token numbers. The applicants can know the approximate waiting time for getting the service through predictive forecasting by the system.
The citizens would receive notification for their service from time to time. To begin with, the system was introduced in Bhubaneswar. Now it is functional in Cuttack (Track) and RTOs in Baleswar, Bhadrak, Angul, Ganjam, Sambalpur, Rourkela, Balangir, Dhenkanal, Keonjhar, Bargarh, Jharsuguda, Deogarh and Sonepur.