To popularise the Railway Protection Force (RPF) Helpline Number-182 among train passengers, especially women, the Railway Protection Force of the East Coast Railway (ECoR) is encouraging passengers to register complaints on issues they face during their train journey.
Prompt assistance to the passengers through All India Security Helpline Number-182 (toll-free) will be provided and commuters should use it to complain about their commuting problems.
Soft skill training to all RPF staff for improving passenger interface, improved electronic surveillance through CCTV camera to cover 28 stations under the ECoR have now been implemented to prevent crimes. Besides, awareness pamphlets and leaflets are being distributed in trains to educate the passengers about the use of the Helpline number. Special drives are being conducted to check unauthorised hawkers, touting activities, travelling on roof, step or engine of a train, travelling in ladies compartment.
From January to June this year, railway property worth Rs 68,368 has been recovered with arrest of 40 criminals and 17320 offenders have been arrested and prosecuted under various sections of the Railway Act. Besides, 17,213 of trains have been escorted by RPF with the deployment of 63,356 staffs.
“Travelling in railways must become better and safer for women. RPF staffs have been sensitised to respond to the calls. Through this initiative, the RPF of the ECoR wants to take a positive step towards adding to the available support for passengers and the general public,” said an ECoR official.