A shopping mall at Saheed Nagar attending a negotiation meeting for a second time at the District Consumer Dispute Redresssal Forum here on Friday insisted that it would not supply carry bags free of cost to its customers.
Thus, the aggrieved customer, Bobin Mohany, has decided to file a case against the mall at the District Consumer Court, Khordha with all supported documents and records of hearing of Consumer Court of other States in these regards.
Notably, Mohanty, a resident of Saheed Nagar, recently lodged a complaint at the forum at Khandagiri alleging that the mall had taken Rs 10 from him for giving a carry bag to take a saree he bought from it. The forum set December 17 for resolving the matter mutually and asked both the parties to remain present during the hearing.
Accordingly, Mohanty and a lawyer representing the shopping mall attended the hearing. While Mohanty said shopping malls should not charge for carry bags and cited that the Consumer Commission in Chandigarh had imposed a fine on a shopping mall for charging for a carry bag, the mall’s lawyer said that this judgment would not be implemented in Odisha. However, he sought time to contact the head office of the mall at Mumbai. The forum then posted the matter till January 3.
On Friday, the counsel of the mall insisted that his client has decided not to supply carry bags free-of-cost in the State. He also denied to accept Mohanty’s contention that malls in Chandigarh are supplying carry bags for customer satisfaction and, as such, the concerned mall should follow suit.
After the lawyer’s refusal, Mohanty has now decided to file a case against the shopping mall at the District Consumer Forum, Khordha.
“There can’t be separate laws in different States. In the interest of common people, I will file a case against the shopping mall,” said Mohanty.