The International Management Institute, Bhubaneswar (IMIB) organised a three-day development programme on ‘Customer Relationship Management’ for executives of the Power Grid Corporation of India ltd which was inaugurated by IMIB director Professor Ramesh Behl.
Professor Behl shared his ideas on the importance of customer relationship in the current business strategy, especially in the expansion and diversification of the activities playing a vital role in bonding with the customers.
The programme is certainly beneficial to the participants, said Executive Secretary-HRD of Power Grid Corporation Narendra Pal. Resource expert from New Delhi Professor PC Mehra emphasised on the requirement of a high degree of customer relationship even in the monopolistic business scenario. In the valedictory session, all the participants were handed out a certificate of participation. The event was coordinated by programme director Prof Manit Mishra.