In view of Covid-19 pandemic, the State Government has asked all departments for redressing public grievances through digital mode.
Chairing a meeting recently, Chief Secretary Asit Tripathy reviewed preparedness of the departments for responding to grievances through the e-abhijog, whch has been linked as an online common platform.
He asked the departments to do empathetic diligence of the grievances lodged and take those to logical end. Further, he advised the departments to encourage citizens for using the e-abhijog platform than running to offices. It was decided that phone numbers of the officials would be made available near the entry gate for conveying urgent grievances. A grievance box could be kept near the gate for dropping the grievances. The petitioners would be requested to give their contact details like mobile number, e mail, WhatsAap number etc. while lodging the complaints.
General Administration and Public Grievances Principal Secretary Sanjiv Chopra said, “Through e-Abhijog, a citizen can directly address his grievance to the offices of Chief Minister, Chief Secretary, District Collectors, DG Office and RDCs through one posting. The action taking authority will tag multiple petitions on same subject received from one petitioner and will send the action-taken report”.
It was further decided that a Covid-specific grievance cell would be formed under chairmanship of district Collectors to monitor the grievances on a daily basis.