The District Consumer Redressal Forum, imposing penalty on Tata Motors for its poor and callous service to a customer, directed its agents and dealers to improve their standard of services.
In August 2011, Surendra Prasad Gupta had purchased a Tata Safari from Indera Motors by paying Rs12 lakh. But at the time of documentation, the dealer had not signed and stamped the warranty papers. When Gupta came to Indera Motors to get the vehicle repaired, he didn’t get permanent solution and he had to take the vehicle to dealer Hansraj Motors. As the warranty papers were not signed, the dealer charged Rs75,000 for mending the vehicle. Gupta filed a case in consumer court, the court directed Tata Motors and its agent, either to give a new vehicle or refund Rs 12 lakh in full to Gupta in 30 days, besides Rs 10,000 for inflicting mental agony and legal expenses along with Rs75,000 Gupta had spent.PNS n ROURKElA
The District Consumer Redressal Forum, imposing penalty on Tata Motors for its poor and callous service to a customer, directed its agents and dealers to improve their standard of services.
In August 2011, Surendra Prasad Gupta had purchased a Tata Safari from Indera Motors by paying Rs12 lakh. But at the time of documentation, the dealer had not signed and stamped the warranty papers. When Gupta came to Indera Motors to get the vehicle repaired, he didn’t get permanent solution and he had to take the vehicle to dealer Hansraj Motors. As the warranty papers were not signed, the dealer charged Rs75,000 for mending the vehicle. Gupta filed a case in consumer court, the court directed Tata Motors and its agent, either to give a new vehicle or refund Rs 12 lakh in full to Gupta in 30 days, besides Rs 10,000 for inflicting mental agony and legal expenses along with Rs75,000 Gupta had spent.