The 3G mobile service of the Bharat Sanchar Nigam limited (BSNl) has deteriorated in Baleswar district when private players are providing much better 4G services with lucrative package offers.
The BSNl, while had been the first preferred service of the customers, of late is mired in disruptions leading rising dissatisfaction.
Calls not maturing, customer not reachable, mobile switch off are common voices one would hear even in the heart of the town, be it collectorate or near the ITI square.
Although many of customers have switched over to other private service providers yet some loyal customers are still with the BSNl assuming the service would be alright after a few days.
“My BSNl number is with me since beginning. I could have gone to the best alternative service providers yet I didn’t. But given the constant problems with availing the services, the only option left is to switch off the number or surrender the SIM,” said Gopal Singh.
Call drop, one sided echo while have become order of the day, the mobile internet 3G service is only for namesake, he lamented.
Those who opted for the service under monthly or higher plans for unlimited call as well as data usage are severely affected, he alleged.
A senior officer of the department under anonymity said, “The BSNl is struggling with infrastructure deficiencies. In fact, we are failing to provide even 3G services. Plans are in offing to install more number of towers in some pockets but we are yet to get suitable land.”