Union Minister of Petroleum and Natural Gas Dharmendra Pradhan on Friday inaugurated an automation facility simultaneously at all IndianOil retail outlets in the city by remote control at a function organised at the Samantarapur outlet, thus making Bhubaneswar as the first ‘Fully-Automated’ city in Eastern India.
This initiative of automation is in line with the vision of Government of India to use technology to bring in transparency at all levels for the benefit of customers. In the current financial year, the IndianOil plans to introduce automation in more than 20 cities in the country.
The IndianOil has automated over 6,200 of its retail outlets as of Aug'2014 and has plans to automate more than 7,500 more by the end of 2014-15 in the country. The company plans to automate more than 10,000 outlets by 2015-16.
In Odisha, the IndianOil has automated 192 outlets and has planned to increase the number to a total of 230 in the financial year 2014-15. “Bhubaneswar city has 18 IndianOil retail outlets, and all are fully-automated. It is the first city in Eastern India to be declared ‘Fully-Automated’,” said Pradhan, adding, “This will set a new benchmark in our drive towards building customer confidence leading to customer delight.”
Pradhan said his Ministry is planning to add Odia as a language option in the IndianOil’s helpline. He also wanted the customers to register their complaints through their websites, helpline, accounts in social networking sites to reach them for grievance redressal.