Justice Sanjeeb Kumar Panigrahi of the Orissa High Court has said fake FMCG goods industry needs to be dealt with strictly.
Addressing a national webinar on Consumer Protection Act 2019 at the National Law University, Odisha, here recently, Justice Panigrahi said consumer was indispensible to any economy.
He emphasized that the grievance redressal forum must be manned by efficient people which can make a difference to the Act.
Addressing the webinar, president, Odisha State Consumer Deputes Redressal Commission Justice DP Choudhury said the Central Consumer Protection Authority under the new Act would have more teeth and help protecting the consumers.
He hoped that with many innovative features of the Act consumers' right could be protected. Minister Food Supplies and Consumer Welfare Minister Ranendra Pratap Swain said the digital economy had created a new type of world and along with it had brought new challenges for the consumers too. Keeping in mind these developments, the Consumer Protection Act, 2019 had been enacted, said Swain.
The webinar was organised by the Department of Food Supplies and Consumer Welfare in association with the National Law University, Odisha.
Swain said the State Government was emphasizing the grievance redressal mechanism for timely and effective administration and settlement of consumer dispute.
International consumer policy expert Prof Bejon Mishra emphasised on the importance of building trust among the people.
He said there is a need to strengthen the surveillance system for spurious goods and services. Vice-Chancellor of National Law University, Odisha, Prof Yogesh Pratap Singh said the new Act provides more power to the grievance redressal forum.