A grievance redressal mechanism is the core of the Digital Media Ethics Code-2021 and has been framed as a citizen-centric regulation for the benefit of the common man, said Ministry of Information and Broadcasting Joint Secretary Vikram Sahay.
He was addressing a virtual workshop on Wednesday with the representatives of media, academicians, researchers and the students of journalism from Odisha, North Eastern States and West Bengal. The workshop was organised by the Press Information Bureau (PIB). Highlighting the key features of the rules related to digital news publishers and OTT platforms of Digital Media Ethics Code-2021, Sahay said that its framing was very much necessary due to the large numbers of grievances, representations from elected representatives, Supreme Court and High Court cases and also opinions in media. The aim was also to create an institutional mechanism for grievance
redressal as the Government is receiving large numbers of such grievances and this new code will ensure a proper grievance redressal system, he said.